Collection Analysis

Turn customer behavior into strategy. Score risk accurately, segment accounts by payment trends, and automate outreach based on how customers actually pay.

Power Up Collections Leverage live behavioral data and AI-powered scoring to streamline collections, reduce risk, and accelerate your debt recovery efforts.

Meet Customers Where They Are By combining financial indicators with real-time behavioral data, you can align your outreach with the true payment posture of each account.

Precision Meets Volume High-risk accounts trigger hands-on tasks, while lower-risk accounts flow through automated workflows. This enables efficient, high-volume management without sacrificing accuracy.

Tailored Scoring Models Customize every element of your scoring models — from attribute weights and scoring ranges to entirely new models. All configurations are easily managed and adjusted.

Execute with Precision Scoring is only valuable if it drives action. With Bectran, scoring is directly tied to your workflows, powering how and when your teams follow up. Whether an account needs a simple reminder or a high-priority escalation, the platform uses real-time data to determine the best next step.

These workflows are flexible by design. You can assign unique strategies to different account segments, configure communication templates and timing, and ensure escalation paths match your internal policy. As customer behavior changes, strategies update automatically, allowing you to maintain consistency while staying responsive.

Optimize and Increase Recovery Reduce time spent manually sorting accounts by risk, allowing collectors to focus on what matters most — collecting. With AI-assisted strategies, your team becomes faster, more consistent, and more effective.

• Eliminate guesswork in prioritization
• Increase follow-up consistency
• Recover more with fewer steps

Resolve Faster AI plays an active role in identifying risk early. It picks up on subtle shifts in payment behavior, flags accounts showing signs of change, and adjusts outreach strategies in real time. As a customer’s risk profile evolves, the system adapts — automatically routing accounts through messaging with the right frequency and tone to keep resolutions moving forward.

Features

• Behavior-Based Segmentation: Segment accounts by payment trends and risk signals to tailor outreach strategies.
• AI-Powered Scoring Models: Customize scoring logic to reflect your business priorities and customer profiles.
• Automated Outreach: Trigger reminders, escalations, and follow-ups based on live risk data and payment behavior.
• Dynamic Strategy Updates: Outreach workflows adapt automatically as customer behavior changes.
• Performance Optimization: Reduce manual sorting and increase recovery with consistent, data-driven prioritization.