InDebted Collect is a high-performing, third-party debt collection solution designed as an alternative to traditional agencies, prioritizing the customer experience. It supports the repayment of various debt types, including unsecured consumer credit, missed payments, chargebacks, and telco/utilities accounts. The platform leverages machine learning and AI to personalize engagement across preferred customer channels, driving higher liquidation rates. Key features include an omnichannel approach for customer interaction, a secure customer portal where 86% of paying customers resolve their accounts, and a customer care team backed by robust training and quality assurance. InDebted Collect utilizes human-centered AI to enhance support, providing faster and more intuitive interactions compared to traditional methods. The solution boasts significant performance metrics, including supporting over 4.3 million active accounts globally, holding over 1 billion unique customer insights, and achieving up to a 30% uplift in collections performance with machine learning and a 32% higher payment conversion rate with AI. Implementation is flexible, supporting secure file transfers or custom integrations. The platform is built for scalability to accommodate high-growth organizations and multi-market regulations. Security and compliance are paramount, with ISO certification, SOC 2, and PCI compliance, alongside regulatory requirements built into the code. It is trusted by leading businesses in Fintech & BNPL, Subscriptions & Payments, Telco & Utilities, and by Debt Buyers.

Features & Benefits

• AI-Powered Collections: Utilizes machine learning for personalized engagement and higher payment conversions.
• Omnichannel Customer Engagement: Engages customers on their preferred channels to increase liquidation rates.
• Secure Customer Portal: Enables customers to self-serve and resolve accounts conveniently and privately.
• Scalable & Compliant Infrastructure: Built for high-growth organizations with enterprise-grade security and regulatory compliance.