AI-powered SaaS platform enabling businesses to collect, analyze, and act on customer feedback across all touchpoints, turning insights into actionable initiatives.

Key Features

Multi-Channel Feedback Collection

• Gather customer insights at every interaction via email, SMS, in-app, or website widgets.
• Create and launch unlimited, customizable surveys including NPS, CSAT, and more.

Automated AI-Driven Analysis

• Automatically analyze feedback using sentiment and topic analysis.
• Cluster and categorize feedback to identify key drivers of satisfaction and dissatisfaction.

Actionable Insights and Workflow Automation

• Set automatic rules to respond to feedback, such as win-back campaigns for dissatisfied customers.
• Segment customers by behavior, sentiment, or feedback type for targeted actions.

Dashboards and Reporting

• Visualize customer feedback and CX metrics with customizable dashboards.
• Monitor business KPIs and remove data silos for better decision-making.

Integration and Extensibility

• Plug-and-play integrations with major CRM, marketing, and support tools.
• API access for advanced customization and automation.

Feedback Loop and Advocacy

• Close the loop by informing customers about changes and results.
• Involve satisfied customers in advocacy programs to promote your brand.

Benefits

Improved Customer Retention and CLTV

• Identify and address pain points, reducing churn and increasing loyalty.

Data-Driven Decision Making

• Leverage AI-powered analytics to prioritize initiatives and allocate resources effectively.

Scalable for Any Business Size

• Flexible plans and features for SMBs to large enterprises.

Enterprise-Level Security

• Ensure data privacy and compliance with robust security standards.

Enhanced Customer Engagement

• Build a customer-centric culture by acting on feedback and sharing results internally and externally