Collaborative Work Management (CWM) by ServiceNow is a unified, intuitive collaboration hub designed to empower teams and boost productivity. It unifies people, planning, and work artifacts on a single AI-powered platform1, providing organizations with a centralized solution for managing and optimizing their collaborative work processes.

Key Features

Collaborative Spaces Create digital areas for cross-functional teams to come together and get work done.

• Centralized workspace for team collaboration
• Customizable to fit specific team needs

Flexible Task Management Track work with a customizable task manager that includes Kanban, Gantt, and list views.

• Multiple visualization options for work tracking
• Adaptable to different project management methodologies

Collaborative Docs A shared notebook for real-time collaboration.

• Real-time document editing and sharing
• Integrated with other CWM features for seamless workflow

Benefits

Promote innovation Deliver value fast by enabling teams to customize their boards and automate workflows with no need for admin support.

• Increased team autonomy
• Faster implementation of ideas

Connect work, teams, and planning Promote employee engagement by aligning work to goals. Unify work streams by incorporating references to any related work or people across the platform.

• Improved strategic alignment
• Enhanced cross-functional collaboration