Hornbill is a system of engagement for service management

Hornbill's collaboration solutions combine decades of ITSM experience with a powerful, innovative platform that allows teams to connect anywhere, anytime, in any language. This unified approach enhances team engagement, optimizes operations, and delivers superior customer experiences.

Features

• Zero training adoption: Familiar user interface means better collaboration and knowledge capture begins on day one.
• **Break down siloes: **Enable open collaboration between departments to solve problems faster.
• **Reduce email volumes: **Take service management and support conversations out of your email system and into your service management platform where they belong: in context.
• **Enable real-time swarming: **Spin-up collaboration sessions with experts across your organization in seconds, so you can solve business critical issues faster.
• Native **collaboration: **Hornbill collaboration is part of the platform: not a bolt-on module.