Collaboration Space Management

Remote management and monitoring of video conferencing-enabled collaboration spaces Collaboration spaces are essential components of modern workplaces, with hybrid ways of working increasing the need for more flexible collaborative spaces outside the typical meeting and conference room. Collaboration Space Management enables proactive monitoring and remote management of all conferencing-enabled collaboration spaces from a single solution, including the collaboration platforms and devices, to create a seamless, cohesive collaboration experience for users.

Remote UC & End-Point Management

• Control, configure and test UC platforms and video conferencing devices
• Remotely conduct software/firmware updates
• Automate space readiness for users

Monitoring​ of Collaboration Spaces

• Advanced monitoring, alerting and troubleshooting of video conferencing devices and UC tool issues.
• Actionable, intelligent insights into space usage, and voice and video quality.

Multi-vendor, Multi-technology Visibility

• Support for all UCaaS Rooms platforms including Microsoft Teams Rooms, Zoom Rooms, Webex Rooms.
• Support for all device manufacturers including Jabra, Poly, Logitech, and many more.

Solution Features & Benefits

Ensure device and technology readiness

Improve your organization's productivity and maximize meeting time by ensuring that the technology in your collaboration spaces are always meeting-ready.

• Automated Testing
• Health Checks
• Alerts & Notifications

Improve efficiency and scalability

Leverage automation and remote management to reduce manual processes and overcome physical access limitations when supporting users and devices.

• Self-Healing
• Asset Management
• Equipment & Space Usage Insights 

Actionable insights powering informed decisions

Understand how and when tools in your collaboration spaces are being used to inform how you support and manage them.

• Dashboard Reports
• Asset & Space Metrics
• Alerts & Notifications Enterprise UC Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues. Service Providers Get access to real-time data and insights across all your customers on-premises, cloud or hybrid environments. Contact Centers Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events. Experience Testing Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.