Coheris CRM by ChapsVision is a comprehensive and scalable customer relationship management solution designed to optimize customer interactions, streamline operations, and boost business performance. It provides a unified 360° view of customer data across all business entities, enabling companies to deliver exceptional customer experiences. The platform supports omnichannel communication, integrates advanced analytics, and ensures GDPR compliance.

Features

• 360° Customer Vision: Centralizes customer data for a unified view across departments.
• Omnichannel Integration: Manages interactions via social media, email, SMS, and more.
• Customer Service Tools:
  • Cross-channel view of operations
  • Inquiry and upselling management
  • Service quality improvement
• Sales Force Management:
  • Account and contact tracking
  • Performance monitoring
  • Solution recommendation
• Marketing Capabilities:
  • Audience segmentation
  • Campaign orchestration
  • Real-time ROI tracking
• Mobility: Access CRM data across devices, including offline mode.
• Flexible Deployment: Available as On-Premise or Cloud.
• GDPR Compliance:
  • Consent tracking
  • Data portability and access rights
  • Right to be forgotten
  • Sensitive data control in comment areas
• Advanced Modules:
  • Text Mining: AI-driven syntax analysis for message classification
  • Data Quality Management: Duplicate detection and removal
  • Social CRM: Integration with major social networks
  • Business Intelligence: KPI tracking and data visualization

Benefits

• Customer Recognition: Ensures personalized interactions at every touchpoint.
• Operational Efficiency: Responds to omnichannel requests with speed and quality.
• Customer Satisfaction: Strengthens brand loyalty and increases customer value.
• Marketing & Sales Performance: Drives revenue growth and campaign effectiveness.
• Scalability & Accessibility: Adapts to business size and deployment preferences.
• Compliance & Security: Built-in GDPR tools protect customer data and ensure legal adherence.
• Proven Impact:
  • 5× increase in prospect contact rates
  • +50% productivity boost
  • +66% improved customer satisfaction
  • +18% average basket increase through personalization