ScalePad Cognition360 is a SaaS business intelligence and analytics platform purpose-built for managed service providers (MSPs) using ConnectWise PSA. It aggregates and transforms operational and financial data from ConnectWise into a dedicated data warehouse, enabling advanced reporting, benchmarking, and predictive analytics without impacting production systems. Cognition360 offers over 150 interactive reports covering key business metrics such as profitability, project performance, time entry quality, and ticket management. The platform leverages machine learning and artificial intelligence to uncover trends, root causes, and opportunities for improvement, helping MSPs make data-driven decisions. Its multi-tenant architecture allows aggregation and analysis across multiple ConnectWise instances, supporting organizations with complex or acquisitive structures. Cognition360 integrates seamlessly with both cloud and on-premises ConnectWise environments, providing near real-time insights for executives, managers, and frontline staff. The platform is designed to empower MSPs to improve efficiency, profitability, and strategic planning through actionable intelligence and industry benchmarking.

Key Features

Comprehensive Reporting & Analytics Delivers 150+ interactive reports on operational and financial metrics.

• Profitability, project, and ticket analysis
• Trend and root cause identification

Predictive Analytics & Machine Learning Uses AI to forecast outcomes and highlight improvement areas.

• Predicts business trends and risks
• Recommends actions based on historical data

Multi-Tenant Data Warehouse Aggregates data from multiple ConnectWise PSA instances.

• Supports complex MSP structures and acquisitions
• Ensures reporting consistency across entities

Real-Time & Historical Data Access Provides near real-time and historical insights.

• Enables timely decision-making
• Tracks progress against KPIs and benchmarks

Seamless ConnectWise Integration Integrates with both cloud and on-premises ConnectWise PSA.

• No load on production servers
• Secure, direct data access

Customizable Dashboards & Visualizations Offers flexible, role-based dashboards.

• Visual analytics for executives, managers, and staff
• Exportable and client-ready reports

Benefits

Operational Efficiency Automates data aggregation and reporting.

• Reduces manual reporting workload
• Frees resources for higher-value tasks

Improved Profitability Identifies drivers of profit and loss.

• Enables targeted interventions
• Benchmarks performance against industry peers

Strategic Decision Support Provides actionable intelligence for planning.

• Informs budgeting, resource allocation, and growth strategies
• Supports executive and management decision-making

Scalability for Growing MSPs Handles multiple business units and acquisitions.

• Rapid integration of new data sources
• Maintains consistent reporting standards

Empowered Teams Delivers insights to all organizational levels.

• Frontline staff can track time entry and ticket quality
• Managers monitor KPIs and progress in real time