SaaS platform for e-commerce to automate and secure Cash on Delivery (COD) order verification via IVR, SMS, and OTP, reducing fraud and RTO rates.
Vendor
Gosprint Logistics Private Limited
Company Website
COD Order Verification by GoSwift is a cloud-based solution designed for e-commerce businesses to automate the verification of Cash on Delivery (COD) orders. The platform integrates with order management systems and uses multiple channels—IVR calls, SMS, and OTPs—to confirm customer intent and shipping details before dispatch. This process helps merchants reduce fake or fraudulent orders, minimize Return-to-Origin (RTO) incidents, and improve operational efficiency. By automating the verification workflow, businesses can handle high order volumes with less manual intervention, ensuring only genuine orders are processed and shipped.
Key Features
Multi-Channel Verification Confirms orders using various communication methods.
- Supports IVR calls, SMS, and OTP-based verification
- Flexible verification modes to suit customer preferences
Automated Workflow Reduces manual effort in order confirmation.
- Triggers verification automatically upon order placement
- Updates order status in real time based on customer response
Fraud and RTO Reduction Minimizes losses from fake or unconfirmed orders.
- Verifies customer intent before shipping
- Flags high-risk or unresponsive orders for review
Integration with E-Commerce Platforms Seamlessly connects with existing systems.
- Syncs with order management and checkout platforms
- Real-time data exchange for accurate order processing
Customizable Verification Logic Adapts to business needs and order types.
- Set rules for verification based on order value or region
- Supports different workflows for COD and prepaid orders
Benefits
Reduced Operational Losses Lowers costs from fake orders and RTOs.
- Ensures only genuine orders are shipped
- Decreases logistics and handling expenses
Improved Efficiency Automates repetitive tasks for faster processing.
- Handles high order volumes with minimal manual input
- Frees up staff for higher-value activities
Enhanced Customer Trust Builds credibility with transparent communication.
- Notifies customers at each verification step
- Reduces order errors and delivery disputes