CodeTwo One-click Surveys is a cloud-based customer feedback solution designed for organizations using Microsoft 365. It enables companies to collect customer and employee satisfaction feedback directly from email messages by embedding simple rating elements into email bodies or signatures. Feedback is gathered instantly with minimal effort from recipients and is analyzed in real time using built-in analytics tools. The service operates entirely server-side, requiring no installation on user devices.

Key Features

One-Click Survey Collection Enables instant feedback from email recipients.

• Rating icons such as emojis, stars, or thumbs
• No external forms or questionnaires required

Email-Based Survey Delivery Integrates surveys directly into outgoing emails.

• Surveys added automatically to selected messages
• Works across all email clients and devices

Automated Survey Rules Controls when and how surveys appear.

• Different surveys by department or message type
• Conditional insertion based on sender or content

Real-Time Analytics and Insights Provides immediate visibility into results.

• Customer satisfaction score tracking
• Trend analysis and performance monitoring

Comment Collection Captures qualitative feedback.

• Optional written comments after rating
• Linked to specific users or teams

Notifications and Alerts Supports proactive response.

• Automatic alerts for negative feedback
• Configurable thresholds and triggers

Centralized Management Console Controls surveys and analytics.

• Single administrative interface
• Role-based access to results

Security and Data Handling Designed for enterprise environments.

• Cloud-based processing
• Supports regulated business use cases

Benefits

Higher Response Rates Improves feedback participation.

• Minimal effort required from recipients
• Embedded directly in daily communication

Immediate Customer Insight Enables faster reaction to issues.

• Real-time visibility into satisfaction levels
• Early detection of service problems

Consistent Feedback Collection Standardizes measurement across teams.

• Same survey logic for all users
• Comparable results organization-wide

Reduced Operational Overhead Simplifies feedback management.

• No survey tools to deploy or maintain
• No client-side configuration

Device and Platform Independence Ensures broad compatibility.

• Works with desktop, web, and mobile email
• Independent of email client choice