Adopt cloud-based solutions for a more agile contact center

Future-proof your contact center with cloud-based solutions that deliver flexibility, security and scalability.

Benefits of cloud integration for your contact center

Increased scalability

Keep meeting customers’ needs even during unexpected peaks or unforeseen circumstances. Instantly scale resources up or down to match demand.

Heightened security

Guarantee compliance by working with a partner that adheres to all the most trusted information security and management standards and certifications, including ISO-27001, ISO-9001, PCI DSS and HDS.

Enhanced remote work capabilities

Give your agents the flexibility to work remotely, with round-the-clock access to tools they can use from anywhere. Join the 400,000 users who are currently able to use OdigoTM cloud-based solutions away from the office.

Pay-per-use

Reduce costs and avoid additional infrastructure investment thanks to cost-effective payment plans that ensure you only pay for what you use.

Automatic upgrades

Benefit from our continuous innovations with new Odigo features and functionalities available twice each year which you can preview via your dedicated sandbox.

Swift global deployment

Accelerate your global deployment in more than 100 countries through a dozen Odigo points of presence, 20+ telco alliances and a partnership with Amazon Web Services (AWS).

Easy integration with existing ecosystems

Connecting your existing business application systems to Odigo cloud-based solutions is simple, thanks to APIs that optimize integration.

Support for all contact centers, whatever their size

You need to manage a large volumes of voice and digital interactions with multiple levels (national, regional, departmental), multiple activities, multiple locations that may also rely on multiple outsourceurs, multiple countries with different time zones ? Odigo support the most complex organisation

Contact center cloud migration made easy

Ensure a successful transition to the cloud with Odigo’s end-to-end services, covering software as a service, integration expertise, telco operations and structured change management.

Expert support for the 4 stages of cloud migration

• Immersion – A consultation process involving your business and IT teams establishes a thorough understanding of your challenges and the detail of the proposed solution.
• Identification – Establishing and fine-tuning key processes enables your cloud-based solution to be seamlessly integrated into your business applications.
• Test – Ensuring your CCaaS solution is customized to meet your customer experience and business goals.
• Deployment – The final phase of migration begins only once your CCaaS solution is fully tested and integrated.

Discover additional advantages our cloud-based contact center solutions offer

CRM integration

Learn more about seamlessly integrating your CRM with our Odigo CCaaS solutions.

UC integration

Exploit communication opportunities by connecting internal and external business tools such as Teams.

AI connectors

Integrate your Odigo CCaaS solution with AI from industry leaders, such as Google Dialogflow and IBM Watson.

APIs

Connect all your CRM, UCaaS, WFO, AI and ERP/IS solutions through a wide range of application programming interfaces (APIs).

Trust and security

Rely on a cloud-based solution that complies with all security standards.

The Odigo Global Voice Network

Benefit from a global reach through the Odigo Global Voice Network that integrates with local telcos in over 100 countries.