Cloud Contact Center Platform

UJET is an AI-powered, cloud-native Contact Center as a Service (CCaaS) platform designed to transform customer experience (CX) through intelligent automation, omnichannel orchestration, and CRM-first architecture. It enables businesses to deliver effortless, personalized, and secure customer interactions at scale.

Features

• AI-driven virtual agents for intelligent self-service across channels
• Real-time agent assist with live coaching, smart replies, and transcription
• Automated conversation summarization to reduce wrap-up time
• Conversational analytics for actionable insights and trend detection
• Mobile-first design with biometrics, in-app messaging, and rich media sharing
• CRM-native integration for real-time data synchronization and compliance
• Omnichannel support: voice, chat, SMS, email, social, and in-app engagement
• Patented SmartActions for seamless mobile and web experiences
• Enterprise-grade security with SOC 2, HIPAA, PCI compliance
• Cloud-native architecture with multi-region resiliency and 3x active failover

Capabilities

• Intelligent Routing: Context-aware routing based on sentiment, CRM data, and customer tier
• Generative AI Integration: Personalized self-service and escalation with full context retention
• Omnichannel Orchestration: Unified customer journeys across voice, chat, SMS, email, and social
• Workforce Optimization: AI-powered forecasting, scheduling, and performance analytics
• Actionable Intelligence: Real-time sentiment analysis, trend identification, and predictive insights
• Mobile SDKs: Embed advanced CX features directly into mobile apps
• Scalability & Reliability: Multi-carrier voice, low latency, and enterprise-grade uptime
• Compliance & Privacy: No PII storage, CRM-first approach for secure data handling

Benefits

• Enhanced Customer Experience: Delivers proactive, personalized interactions across all channels
• Agent Empowerment: Reduces stress and improves productivity with real-time guidance and automation
• Operational Efficiency: Automates workflows, reduces handle time, and optimizes staffing
• Data-Driven Decisions: Provides holistic visibility and predictive insights for continuous improvement
• Future-Proof Architecture: Cloud-native, AI-first design ensures scalability and resilience
• Security & Trust: Built-in compliance and privacy safeguards protect customer data and brand reputation