Cloud 988 Connection addresses the critical need for immediate, comprehensive care for patients in crisis by linking 988 systems and staff to more information and care teams. It facilitates secure, rapid communication between 988 call centers, crisis counseling services, and local agencies, public safety, and social services. The platform utilizes a "Data, Talk, Treat, Track" workflow: operators receive critical information to assist behavioral health patients, telehealth sessions can be initiated with care team members, callers in crisis are efficiently routed to ongoing care, and collaborative care teams build inter-system records. This ensures appropriate handoffs and timely interventions for individuals requiring mental health support.

Features & Benefits

• Data, Talk, Treat, Track Workflow: Empowers operators with critical data, enables telehealth, facilitates efficient routing to care, and supports collaborative record-building.
• Secure Communication: Provides rapid and secure communication channels between 988 call centers and community healthcare, public safety, and social services agencies.
• Scalable Workflows: Offers flexible solutions that can be used independently or integrated with other workflows like Cloud 911 Intervention and Cloud 9 Prevention.