Cloud 911 Intervention addresses the critical need for immediate care for patients in crisis and clinical support for first responders. It tackles the issue where a significant percentage of police calls involve mental health or substance use crises, and departments often lack the capacity to refer individuals to appropriate treatment. This leads to a cycle of arrest or emergency room visits, neither of which provides best-practice care, resulting in untreated illness and strained public resources. The Cloud 911 Intervention Workflow breaks this cycle by virtually connecting on-site first responders to mental healthcare teams and vital information. Remote clinicians utilize a Data, Talk, Treat workflow: Data involves accessing critical patient information or collecting rapid intake data for informed crisis resolution. Talk enables remote telehealth consultations for assessment and de-escalation while responders ensure scene safety, supported by a crisis risk assessment tool for digital processes, approvals, and secure data sharing. Treat involves clinicians and the assessment system identifying the best available treatment services, including prescriptions, mobile crisis teams, or diversion to social services, recovery centers, detoxification, or hospitals. This HIPAA-compliant workflow allows clinicians to serve more patients and empowers first responders to divert individuals in crisis to appropriate care settings. The solution is scalable and can be used independently or integrated with other Cloud 9 workflows like Cloud 9 Prevention and Cloud 988 Connection.

Features & Benefits

• Data, Talk, Treat Workflow: A three-step process for crisis resolution: accessing patient data, conducting remote telehealth consults, and determining appropriate treatment.
• Remote Telehealth Consults: Enables clinicians to assess and de-escalate crises remotely while first responders manage the scene.
• Crisis Risk Assessment Tool: Facilitates a digital process for supervised approvals and secure sharing of information with databases or referral facilities.
• HIPAA Compliant: Ensures patient data privacy and security throughout the intervention process.
• Scalable Workflows: Adaptable to organizational needs, allowing standalone use or integration with other Cloud 9 solutions.