Soutron’s Inter Library Loans (ILL) software module, powered by Clio, is a flexible solution for managing interlibrary loan processes. It enables libraries to automate the search, request, and acquisition of materials from other libraries, integrating seamlessly with the British Library Document Supply System (BLDSS) and other library systems. The system supports user self-service, real-time status updates, and direct communication with lending libraries, significantly reducing turnaround times and unfilled requests. It can be deployed standalone or integrated with existing library management systems, providing a customizable and efficient workflow for both staff and patrons.

Key Features

Automated Citation Matching Finds and matches citations dynamically using the British Library catalogue, even from partial citations.

• Reduces manual searching effort
• Increases accuracy of requests

Real-Time Availability and Status Integrates with the British Library API for instant results and item status.

• Eliminates delays in order confirmation
• Reduces unnecessary communication

Multi-Library Search and Request Simultaneously searches multiple holding libraries and sends requests directly via email.

• Expands access to resources
• Simplifies multi-library coordination

User Self-Service Portal Allows users to submit, track, renew requests, and retrieve electronic documents online.

• Improves user experience
• Reduces staff workload

Automated Notifications Sends email updates to users on request status changes.

• Keeps users informed
• Minimizes staff communication burden

Flexible Integration and Deployment Standalone or integrates with third-party ILS and Soutron’s own library management solutions.

• Adapts to different library environments
• Supports various technology stacks

Benefits

Increased Efficiency Streamlines ILL processing and reduces manual intervention.

• Cuts down turnaround time for requests
• Frees up staff for other tasks

Improved Fulfillment Rates Significantly reduces unfilled requests, especially with British Library integration.

• Enhances service reliability
• Increases user satisfaction

Customizable Workflows Adapts interface fields and controls to fit specific library and user needs.

• Supports diverse library policies
• Enables tailored user experiences