ClickHelp is a cloud-based documentation platform designed for technical writers and teams to author, publish, and manage online user manuals, knowledge bases, API docs, and help portals in a single, collaborative environment.

Key Features

Collaborative Authoring Enables multiple team members to work together on documentation projects.

• Real-time collaboration for technical writers and contributors
• Role-based access and permissions

Multi-Channel Publishing Supports various output formats and delivery methods.

• Publish to online portals, PDFs, ePub, and more
• Single-sourcing for multiple documentation versions

Advanced Search and Navigation Patented full-text search engine optimized for documentation.

• Fuzzy search, typo correction, and predictive suggestions
• Grouped results and context-aware search for readers and contributors

Customizable Design and Branding Flexible styling options for reader experience.

• Ready-to-use UI templates and CSS customization
• Branding and layout adjustments

Content Reuse and Single-Sourcing Efficiently manage and reuse documentation content.

• Content snippets and conditional blocks for different audiences
• Create multiple manuals from a single source project

Integrations and API Seamlessly connects with popular tools and supports automation.

• Integrations with GitHub, Jira, Slack, MS Teams, Pendo, and Zapier
• REST API for workflow automation and business process integration

Import, Export, and Migration Facilitates easy onboarding and migration from other tools.

• Import from CHM, Word, and other formats
• Export to various document types

Reporting and Analytics Provides insights into documentation status and usage.

• Dashboard widgets for project tracking
• Usage analytics and reporting

Benefits

Streamlined Documentation Workflow Simplifies the process of creating, reviewing, and publishing technical content.

• Reduces bottlenecks with collaborative tools
• Centralizes all documentation in a single portal

Improved User Experience Enhances accessibility and usability for readers.

• Advanced search and navigation features
• Customizable interfaces for different audiences

Efficient Content Management Maximizes reuse and consistency across documentation.

• Single-sourcing reduces duplication and maintenance effort
• Conditional content for tailored outputs

Easy Integration and Scalability Fits into existing business environments and scales with organizational needs.

• Broad integration options with popular platforms
• REST API for custom automation