Improve Business Performance

Clever Nelly targets underperforming business metrics and Key Performance Indicators (KPIs). We deliver sustainable and ongoing improvements through increased employee in-role competence, improving business productivity and performance.

Unlock exponential growth: Our customers see minimum 3x ROI

Are underperforming staff dragging down your KPIs, customer satisfaction, and sales revenue? Clever Nelly, our AI-powered continual assessment solution, empowers your people to make fewer mistakes by helping them improve their in-role competence, resulting in higher performance. Clever Nelly delivers demonstrable improvements within Service and Sales environments, where employee competence (or lack thereof) is a contributing factor for performance.

Measurable improvements for your business

Whilst in-role competence improvement has a clear benefit to a business, it is the tangible impact of that improvement that holds the greatest value. Clever Nelly supports any business to improve service levels, increase sales performance, reduce costly or dangerous errors, and achieve considerable operating efficiencies.

Utilising the power of marginal gains

Our highly experienced Account Directors leverage a marginal gains strategy to identify critical KPIs and business metrics that hold significant financial value for your business. By focusing on these key areas, you will see substantial improvements. Our customers typically achieve the greatest impact in areas like customer service, sales performance, error reduction, speed to competence, quality assurance, and rework reduction. With a host of use case examples across diverse business sectors, geographical locations, and languages, Clever Nelly is ideal for any situation where improving employee performance directly impacts your success. In other words, if better in-role performance from your people can improve your bottom line, Clever Nelly can help.

Improve Employee Compliance & Risk

As regulators become increasingly more demanding and data-led, we are proud to provide our customers with best-in-class, granular evidence of authentic employee compliance and lead indicators of employee-based risk.

Time to move on from tick-box compliance?

Traditional compliance training in many regulated sectors often feels like a box-ticking exercise. Focused on the cheapest option, it typically involves one-size-fits-all knowledge tests right after training, followed by annual refresher courses. This approach offers minimal learning value and fosters employee resentment towards repetitive, low-quality training. The risk identification and mitigation benefits are also negligible. Our solution lies in continual assessment. By replacing outdated methods, we empower businesses to demonstrably build a competent workforce. This translates into several key benefits: best-in-class compliance evidence, consistent positive customer experiences, and enhanced visibility of people-based risk factors.

Employee compliance is more authentic with Clever Nelly

Clever Nelly uses a continual assessment approach that treats each employee as an individual, ensuring that what is trained is learned, retained, and made relevant to their specific role and function.

A culture of authentic compliance

It is often said that culture is what happens when management leaves the room – and it’s an effective reminder to us all that employee compliance goes way beyond ticking a box. As regulation becomes more complex and demanding, the burden on employers and – arguably more significantly – employees increases. Regulation like Consumer Duty in the UK Financial Services sector places good consumer outcomes at the centre of a regulated firm’s agenda. It is no longer good enough just to treat customers fairly. Employers must organise their business so consumers always get good outcomes. More and more employers are recognising that a different approach is needed if they are to create a genuine culture of compliance and support for their employees to ensure they have the skills and competence required to operate within the rules.