ClaimXperience: Claims Collaboration Tools

ClaimXperience® is an intuitive, cloud-based collaboration portal that empowers insurance companies and claims teams to elevate the policyholder experience, curb claims handling costs, and accelerate the claims cycle.

The complex challenge of remote claims

Claims professionals face many challenges in settling claims remotely. Customers want to participate and be informed, but lack the tools and guidance. Coordinating with multiple parties and tasks can be difficult and time-consuming. Plus, collecting useful data can be challenging and inaccurate.

Involve the policyholder, improve the claims process

ClaimXperience helps you overcome the challenges of remote claims adjusting and settlement. It’s your own easy-to-use, centralized virtual claims adjusting platform that improves collaboration between all claims participants, reduces claims handling costs, and speeds up the claims cycle.

Improve customer satisfaction

Improve the policyholder experience by keeping them informed, heard, and empowered to participate more fully throughout the claims process.

Reduce claim cycle time

Collaborate with policyholders long before an adjuster ever makes an on-site visit. Utilize the dynamic forms and document upload tools to allow your policyholders to provide information about their loss.

Build trust with video collaboration

Real-time video collaboration lets you collect real-time video and photos to triage the claim using the policyholder’s mobile device. You can also use it to connect with contractors to verify work progress and completion.

Improve collaboration

ClaimXperience brings adjusters, restoration contractors, carriers, and policyholders together to simplify the complex processes of insurance claims and restoration projects.

Easily calculate additional living expenses

Easily capture, review, and calculate additional living expenses (ALE) by enabling policyholders to upload their receipts.

Spot potential fraud with image analytics

Using image analytics and automation, ClaimXperience can analyze images (including metadata) to indicate instances of possible fraudulent activity.

State Auto adopts collaboration

Customers want to be informed, heard, and part of the claims process. ClaimXperience helps you involve customers and fast track their claims.

Speed communication with custom tasks

Create and send custom tasks to your customers, adjusters, or contractors to capture photos, videos, or information about the loss. Use custom tasks to automate the damage assessment process, collect customer feedback, or request any other relevant data for your claim. They’re easy to create and manage, and they can help you speed up the claim resolution, improve customer satisfaction, and reduce costs.

Features and capabilities

Seamless collaboration through a unified portal

Claims handling has many moving pieces. The ClaimXperience collaboration portal is a place for all claims participants to coordinate transparently, schedule work, capture and share files, and get notified throughout the life of a claim.

Integrations

Start a collaboration session directly from Xactimate or XactAnalysis and sync information to the claim file. ClaimXperience also integrates with ContentsTrack enabling pack-out professionals to send inventories to the adjuster.

Photos and Video

Enable your policyholders to upload videos and photos of the loss on their own time. ClaimXperience speeds up the claims settlement and damage restoration process by connecting the entire claims team to relevant videos and photos. Once uploaded, claims team members can highlight, crop, invert, color, and add text to photos.

Messaging

ClaimXperience enables quick, easy-to-use messaging between everyone involved in the claims resolution process.

Customer satisfaction

Policyholders can share real-time satisfaction feedback throughout the claims process. The policyholder’s real-time satisfaction scores are visible within the portal’s dashboard, allowing you to keep an eye on whether your team is keeping your customer happy from First Notice of Loss (FNOL) to claim resolution.

Reports

Over half a dozen reports are available to help administrators learn how team members and policyholders are using and benefiting from ClaimXperience.

White-labeled

ClaimXperience offers a mobile-optimized, company branded version of the portal to match your company’s logo and color-theming.