The ICE Claims solution offers comprehensive claims-processing capabilities in a single solution, helping you streamline default-related claims processing by centralizing information across payers into a single, user-friendly application. Claims delivers a more effortless processing experience across the full servicing life cycle — from automated claims creation through reconciliation activities. The application automatically creates payer-specific claims when a loan becomes eligible, based on your designated event triggers. Automation helps you manage the distribution of work items based on event, claim type, status and/or business rules. The solution also helps track, submit and reconcile each claim type, while providing a final claim package for clients to store. Integrations with solutions like MSP®, Invoicing and Financial Transaction Administration allow Claims to present relevant expense data to users. Claims provides configuration and work-item creation options that align with your business processes. A robust rules engine for expenses supports compliance with agency guidelines by providing exception criteria across payers and expense categories. Built-in timeline calculations help account for required self-curtailment of milestones and expenses. Easily track statuses and view history from a user-friendly summary. Support your unique servicing needs using workflow configurations, including the type of work items created, QC capabilities and work assignment queuing.

Features:

• Efficiency with integrations: Integrations with solutions like MSP®, Invoicing and Financial Transaction Administration allow Claims to present relevant expense data to users.
• Configurable options: Claims provides configuration and work-item creation options that align with your business processes.
• Agency guidelines: A robust rules engine for expenses supports compliance with agency guidelines by providing exception criteria across payers and expense categories. Built-in timeline calculations help account for required self-curtailment of milestones and expenses.
• Claims tracking and reporting: Easily track statuses and view history from a user-friendly summary.
• Workflow configurations: Support your unique servicing needs using workflow configurations, including the type of work items created, QC capabilities and work assignment queuing.