Claims Management

Disputes are an unavoidable part of business, but they don’t have to slow down your receivables. With automated claims management, users can leverage a connected framework to manage their entire dispute lifecycle with clarity and speed.

Take Control of Credit Operations at Scale Empower AR and credit teams to identify, resolve, and reduce billing disputes while maintaining both cash flow and customer trust. With an intuitive self-service experience, customers can easily submit disputes themselves.

• **Capture Disputes: **Eliminate guesswork with automated dispute detection and logging during transaction processing. Disputes and claims can be filed at the invoice, account, or line-item level by customers through self-service, or by your team on their behalf.
• **Complete Visibility: **Stay in control with real-time dashboards that track status, amounts, DSO, and more.
• **Accelerate Resolution: **Speed up resolution with automated approvals, escalations, and benchmarks aligned to your credit policies.
• **Proactive Reporting: **Reduce cycle time with automated reminders and updates that keep everyone aligned, including periodic status alerts for outstanding disputes. 
• **Dispute Intelligence: **Instantly calculate dispute rates at both the invoice and line-item level, with all documentation, product details, and notes captured in one searchable view.
• **Protect Revenue: **Customers gain a clear view of their account hierarchy, making payments and resolution easier and more intuitive.

Resolve Disputes Without Delay Transform reactive processes into a proactive system that captures disputes as they happen, standardizes documentation, and drives policy-based approvals. Accelerated resolution protects working capital while delivering an optimized customer experience.

Trackable Process Manual spreadsheets and siloed emails make it easy for disputes to fall through the cracks. Bectran centralizes dispute management with real-time dashboards, automated status updates, and role-based reminders so no claim is overlooked. Every dispute, claim, and settlement is tracked and auditable.

Integrated Data When a dispute is resolved, settlement data flows directly into your ERP in real time — no duplicate entry, manual reconciliation, or costly errors. Credits and adjustments are accurately posted to customer accounts and automatically applied to future transactions, keeping receivables clean and cash flowing.

Features

• Automated Dispute Capture: Detect and log disputes at invoice, account, or line-item level with self-service or team input.
• Real-Time Dashboards: Monitor dispute status, DSO impact, and resolution progress with full transparency.
• Workflow Automation: Speed up approvals, escalations, and resolution with policy-aligned automation.
• ERP Integration: Sync settlements and adjustments directly with ERP systems—no manual entry or reconciliation.
• Dispute Intelligence: Analyze dispute trends and documentation to improve upstream processes and reduce future claims.