Personalised video to drive sales and address customer enquiries

How can you sell to customers if they do all of their research at home? How do you build relationships if they’re sat on their sofa? You need to go to them - digitally!

Product Overview

CitNOW Sales takes the dealership digitally to the motorist. Specifically designed for sales executives, it provides an easy to use way to shoot, edit and send personalised videos of vehicles as a response to individual enquiries, creating trust with the customer and building lasting relationships. In a competitive environment you need to stand out and be remembered. Use video to individually address enquiries and move the customer from research to buying mode in one simple click of a play button. Get customers that return calls, turn up for appointments and come back to you again and again. It can take as little as 60-seconds to create a lifetime of trust.

Key Features

2-Way Messaging

Boost conversions, upsell, and customer satisfaction by enabling replies to CitNOW Sales videos via WhatsApp, SMS, or Webchat for instant responses and vehicle detail requests.

Clarity

CitNOW video audio using AI — fixing audio levels, reducing noise, and improving communication for clearer, better-quality customer videos.

Live video

Create an immersive customer experience and build long-lasting relationships in real-time. Developed for every stage of the customer journey, live sessions can be joined from any browser or device.

Branding

Customisable email templates, personalised landing pages, and bespoke pre and post rolls for a professional and seamless customer experience.

Multipart

You don’t need to be Spielberg to create an award-winning video. Stop and start as often as you want but as if by magic, create one seamless personalised video.

Rate This Video

Get critical customer insights by gathering measurable data on customer comments and feedback once they’ve engaged with their personalised CitNOW video.

Dashboard

Check on customer video ratings, view real-time results, export reports and view staff performance all through our fully integrated dashboard.

Key Benefits

Connection

Create an instant relationship and delight customers by sending a quick and easy personalised response to build trust and emotional engagement.

Relationship

Turn that trust into a long-lasting relationship that results in more returned calls, replies to emails and less appointment cancellations, saving you time and money and improving customer satisfaction.

Value

Instantly add value to your service by providing personalised videos, moving the prospect further along in their buying journey with a simple 60-second video.

Outstanding

Get seen going the extra mile with your personalised video communications. It’s the little touches that make the difference in a crowded marketplace.