Cisco Unified Customer Voice Portal (CVP) is a sophisticated interactive voice response (IVR) system designed to enhance customer interactions in contact centers. This versatile solution can be deployed as a standalone IVR or seamlessly integrated into existing contact center infrastructures.

Key Features

Personalized Self-Service

• Combines open-standards speech support with intelligent application development
• Delivers tailored voice and video applications to callers
• Eliminates generic, one-size-fits-all IVR menu trees

Advanced Call Control

• Provides industry-leading call control capabilities
• Enables enhanced management of customer interactions

Centralized Management

• Facilitates efficient oversight of large, distributed deployments
• Improves overall contact center visibility

Enterprise-Level Services

• Offers robust platform management tools
• Includes comprehensive reporting services for enterprise contact centers

Flexible Architecture

• Adapts to changing business needs and strategies
• Allows for seamless integration with existing contact center systems

Cost Optimization

• Implements edge-of-network queuing to reduce operational costs
• Directs customer interactions to self-service applications when appropriate

Benefits

Enhanced Customer Satisfaction By providing personalized and relevant self-service options, CVP helps improve the overall customer experience, potentially leading to increased satisfaction rates.

Improved Business Profitability The system's efficient call handling and self-service capabilities can contribute to reduced operational costs and improved business outcomes.

Increased Operational Efficiency Centralized management and advanced reporting tools enable contact centers to streamline their operations and make data-driven decisions.

Scalability CVP's architecture supports large, distributed deployments, making it suitable for enterprise-level contact centers with complex requirements.

Future-Proofing The system's flexibility allows businesses to adapt their contact center operations as their needs evolve, ensuring long-term viability and relevance.

Cisco Unified Customer Voice Portal offers a comprehensive solution for businesses seeking to enhance their customer interaction capabilities. By combining advanced speech recognition, intelligent application development, and robust call control features, CVP enables organizations to deliver personalized, efficient, and cost-effective customer service experiences.