Cisco Unified Presence is a standards-based enterprise platform that brings people together in and across organizations in the most effective way. This open and extensible platform facilitates the highly secure exchange of presence and instant messaging (IM) information between Cisco Unified Communications and other applications.

• Facilitate faster decision making and enhance productivity using presence awareness to view the availability of your colleagues and reduce communications delays.
• See the availability of partners and customers in other organizations and exchange instant messages with them.
• Simultaneously support Cisco Unified Communications and standards-based XMMP clients with this dual-protocol platform that natively supports both SIP/SIMPLE and XMMP on a single software appliance.
• Speed up your business processes and improve first-call resolution and customer satisfaction by providing availability information and communication capabilities in existing web and business applications.
• Meet business requirements with enhanced enterprise IM capabilities such as group chat, persistent chat, IM logging, IM history, and compliance.