Cisco Unified Attendant Consoles (UACs) are sophisticated call-routing and distribution tools designed to enhance the efficiency and professionalism of operators and receptionists in handling incoming calls These consoles are compatible with Cisco Unified IP Phones and are supported on Cisco Unified Communications Manager and Cisco Business Edition platforms

Core Functionality

• The Cisco UAC allows users to perform a wide range of call management tasks directly from the console interface. These tasks include:Answering calls
• Transferring calls
• Parking calls
• Placing calls on hold
• Initiating new calls All these functions are executed through the console, which acts as a control center for the associated Cisco Unified IP Phone

Directory Integration

A key feature of the Cisco UAC is its built-in corporate directory. This directory synchronizes with the Cisco Unified Communications Manager's end-user directory in the standard version. In the advanced version (Cisco UAC Advanced), the directory can synchronize directly with Active Directory

Speed Dial and Presence Features

The Cisco UAC incorporates a speed dial function that allows users to create quick-access contacts for frequently dialed numbers. These speed dial entries can include contacts that are not present in the corporate directory. Additionally, the system includes a busy lamp field and presence indicator, enabling users to quickly ascertain a contact's availability status

Cisco UAC Standard

• The standard version of Cisco UAC offers several enhanced features:Modern user interface
• Searchable speed dials
• Busy lamp field
• Cisco Jabber presence integration This version is particularly suitable for departmental answering, branch receptionists, and administrative assistants

Cisco UAC Advanced

• The advanced version of Cisco UAC is designed for dedicated operator centers and includes additional features:Powerful call queuing engine for managing multiple calls from various sources
• Robust directory capable of handling up to 100,000 contacts
• Direct synchronization with Active Directory
• Optional high availability feature to minimize system downtime

Call Management Capabilities

Both versions of Cisco UAC feature a call queuing engine that efficiently manages incoming calls from multiple sources. This system is particularly beneficial for dedicated operator centers that handle a high volume of calls In summary, Cisco Unified Attendant Consoles provide a comprehensive solution for call management, offering a range of features designed to improve efficiency and call handling capabilities in various business environments.