Chattr is an AI-powered support agent designed for eCommerce sellers in Southeast Asia. It consolidates buyer conversations from platforms like Lazada, Shopee, TikTok Shop, and Tokopedia into a single inbox, providing instant, on-brand responses. By leveraging store product and order data, Chattr answers queries about delivery, returns, pricing, and product specifications accurately and efficiently. The system learns and standardizes a brand's tone, product nuances, and policies across different countries and teams. Chattr aims to handle 80-90% of repetitive customer inquiries, freeing up human agents to focus on complex issues while incorporating upsell triggers to increase revenue. This approach transforms customer support from a cost center into a revenue-generating function, ensuring scalable and commerce-aware conversations.

Features & Benefits

• Unified Inbox: Consolidates all customer conversations from multiple marketplaces into one interface.
• Instant, Data-Driven Replies: Provides immediate answers to common queries using live inventory and order data.
• On-Brand Messaging: Learns and applies brand tone, product details, and policies consistently across all communications.
• Automated Query Handling: Manages 80-90% of repetitive questions, escalating complex cases with full context.
• Revenue Generation Features: Includes built-in upsell triggers to drive sales and increase revenue.