Overview

SurveySparrow’s Chatbot for Website is a no-code, embeddable virtual assistant that helps businesses instantly engage website visitors, collect feedback, generate leads, and provide support — all without users having to leave the page. Designed for conversational data collection, the chatbot mimics human-like interactions to enhance engagement, improve user experience, and increase conversions. It is ideal for companies looking to create dynamic, interactive touchpoints directly within their websites.

Features and Capabilities

• No-code installation: Easy to implement with a simple copy-paste snippet; updates can be made live without redeployment.
• Flexible trigger styles: Supports auto-triggered pop-up cards, user-invoked widgets, or inline embeds to fit user flow and preferences.
• Conditional logic & piping: Enables personalized and dynamic conversations with skip/display logic, variables, and expressions.
• Fully customizable design: Offers themes, custom CSS, branded avatars, and pixel-perfect design control for full visual alignment.
• Real-time analytics: Provides filtered results, data export options, cross-tabulation of responses, and comprehensive reporting tools.
• Lead generation & support: Captures user details, integrates payment and order flows, and handles basic support queries automatically.
• Omni-channel integration: Embeds into WordPress, connects with Slack and Microsoft Teams through Feedbot, and integrates with APIs, webhooks, and CRM platforms.
• Enhanced engagement: Features conversational forms, intelligent UI prompts, and capabilities like NPS collection that can increase response rates by approximately 40%.