Real help in real time

A help chat widget that’s easy for you and the best support for customers, giving your customers the help they need—on platforms you both prefer.

Key benefits

Support made easy

Live chat is one of the most popular customer service tools – add one to your customer portal or any website for an omnichannel service desk.

Conversational ticketing

Customers will see your public comments in Jira as messages in the chat window on your portal or website, with replies saved as comments in JSM requests.

Smart features

Integrate your knowledge base so customers can self-serve with relevant article recommendations for instant resolutions and reduced ticket volume.

Clear the way for faster issue resolutions

Easily integrate a live chat widget onto your customer-facing website with issues and support requests in Jira with no additional 3rd party chat software required.

Seamless Jira integration

Jira Service Management issues are automatically created from conversations as live chat messages sync with Jira issue comments.

Fast support

No need to keep customers hanging. Reduce the time to resolve customer issues with a live chat on a customer-facing website or Jira customer portal.

Centralized Chat Dashboard

No more context switching—the Dashboard serves as a central location to respond to live chat conversations and other tickets in Jira.

WhatsApp business integration

Chat for Jira Service Management allows teams to receive and reply to customer WhatsApp messages directly in Jira.

More features

Agent availability

Let customers know when your agents are online and available to chat. Agents can set an online schedule to automatically show when they’re online in the chat widget.

Important customer context

Arm agents with the context they need to best serve customers with a customizable pre-chat form. Agents can also see useful customer information in the Chat Dashboard.

Identify customers

Give customers the option to login or register within the chat widget, in order to easily identify them and speed up resolution times.