ServiceNow Change Management is a SaaS solution designed to streamline and automate IT change processes. It utilizes built-in AI, data-driven flows, and fit-for-purpose change models to increase change velocity while maintaining stability and compliance. The software helps organizations manage and implement changes more efficiently, reducing risks and accelerating time to value.

Key Features

Multimodal change Tailors change activities and flows to specific use cases

• Customizable change processes
• Adaptable to different organizational needs

Change success score Evaluates the probability of change success

• Automates approvals for low-risk changes
• Provides data-driven insights for decision-making

Risk intelligence Uses machine learning for data-driven risk predictions

• Similarity algorithms for risk assessment
• Classification of changes based on risk levels

Benefits

Increased change velocity Accelerates change implementation

• Dynamic approval policies
• Automated state transitions

Enhanced proficiency and accuracy Improves change management effectiveness

• Change success score for evaluation
• Data-driven decision-making

Seamless integration with DevOps and SRE Supports modern IT practices

• Keeps developers in their preferred tools
• Leverages the power of the Now Platform