Build your support team's ideal workspace

Cerb is a powerful, open-source platform for automating customer support workflows. Designed for teams that outgrow no-code tools, it offers deep customization, AI integration, and a browser-based automation language (KATA). Cerb transforms email and social accounts into shared inboxes, automates task routing, and enables AI agents to assist with responses, making support faster and smarter.

Features

• Shared Inboxes: Centralize email and social channels into team inboxes with automated routing and prioritization.
• AI-Powered Agents: Use language models to draft replies, summarize conversations, and enrich support with contextual data.
• KATA Automation Language: Build complex workflows directly in the browser using Cerb’s intuitive scripting language.
• Custom Workspaces: Create dashboards and widgets tailored to team roles and performance tracking.
• Endless Integrations: Connect with any API, identity provider, or external service using built-in tools and plugins.