Enrich customer interactions and optimize customer service resources with AI chatbots

Support your customers 24/7 with intelligent conversational chatbots

Our Bots offer powerful chatbot solutions for various industries. From support to info delivery, our AI chatbots ensure seamless interactions. Discover how bespoke bots, Q&A Bot, and rule-based scenarios elevate engagement.

Reach more customers

Extend your brand’s reach with CEQUENS Bots' omnichannel support and round-the-click availability via WhatsApp, Messenger, Instagram, and more.

Activate instant interactions

Deploy chatbots to respond to customer inquiries within a short timeframe and carry out transactions.

Convert through personalization

Tailor your brand’s interactions with customers to their preferences, behavior, and profile.

Retention and customer experience

Use insights and enhanced customer support to transform the user experience and retain customers.

Powerful chatbot performance and capabilities

Bots is equipped with modern cognitive technologies enabling natural language processing (NLP), customized responses, analytics, multichannel support, and more.

Linguistic AI

Chatbots use NLP for intelligent responses to various questions.

• Accuracy in language comprehension
• Context-aware conversations
• Enhanced user experience

Predefined knowledge base

CEQUENS Bots is trained on an extensive and structured knowledge base to provide accurate up-to-date answers to commonly asked questions.

• Accurate and timely responses
• Efficient information retrieval
• Up-to-date information and databases

Customizable responses

CEQUENS Bots supports your brand and customer services with brand-consistent, tailored interactions based on predefined rules and preferences.

• Brand consistency
• Context-specific answers
• User-focused engagement

Multichannel support

CEQUENS Bots facilitates the delivery of the same customer experience across various channels, including WhatsApp, Messenger, Instagram, and other channels.

• Accessibility across platforms
• Available 24/7
• Increase reach and support

Analytics and reporting

CEQUENS Bots is equipped with advanced data analytics and report-generation tools to support decision making and performance insights.

• Data-based insights
• Continuous optimization
• Enhanced customer satisfaction

Enhance the customer experience with CEQUENS Bots

CEQUENS Bots brings many improvements to your customer experience, providing customers with personalized, accurate and up-to-date information that contributes to their loyalty.

Instant, personalized support

CEQUENS Bots uses NLP processing to support comprehension of complex language structures and intent, this responding to customers constructively and positively.

Multichannel reach

Engage on customers’ preferred channels with 24/7 availability for accessibility.

Data-driven insights

Measure and optimize with analytics to transform the customer experience.