Elevate the human experience

Centrical AI automates routine tasks and personalizes employee development, freeing your frontline teams to focus on what matters most: building genuine customer connections.

Supercharge your frontline teams Equip frontline employees with the skills and knowledge they need to excel in every interaction and drive customer satisfaction with the all-in-one AI-powered Employee Performance Experience platform. Supervisors benefit too, with actionable performance, learning, and engagement insights and guided recommendations that boost their efficiency and impact.

Features

• **Unlock Actionable Performance Insights: **Eliminate manual data analysis. Centrical AI surfaces performance insights and coaching recommendations, making continuous, personalized coaching and recognition easy.
• **Uncover Learning and Engagement Trends: **Centrical AI analyzes assessments and employee feedback, revealing key insights about employe knowledge and sentiment your leaders can act on instantly.
• **Uncover Learning and Engagement Trends: **Centrical AI analyzes assessments and employee feedback, revealing key insights about employe knowledge and sentiment your leaders can act on instantly.
• **Scale Content Creation: **Effortlessly keep teams proficient. Automatically generate engaging microlearning activities and quizzes with the power of generative AI.
• **Optimize Learning Paths: **Personalize learning to improve competencies and knowledge retention. Centrical AI automatically addresses individual knowledge and performance gaps with AI-driven quizzes.

Benefits

• **Keep teams proficient: **Resolve customer issues faster, improve quality, and increase revenue.
• **Reduce supervisor load: **Increase coaching efficiency and effectiveness.
• **Increase employee satisfaction: **Lower attrition and drive higher productivity.
• **Reduce learning and development costs: **Scale content creation and automatically address knowledge and performance gaps.