Cendyn's Call Center is a comprehensive web-based solution designed for hotels to streamline their reservation processes. It offers an intuitive agent platform, deep loyalty integrations, revenue-driving features, and an AI-powered voice assistant. This solution aims to increase efficiency, reduce operational costs, and enhance guest satisfaction for hotel brands, casinos, and integrated resorts.

Key Features

Intuitive Agent Platform Empowers reservation agents with comprehensive tools for efficient booking management.

• Full view of rates and inventory
• Multi-room and multi-rate plan bookings on a single reservation
• Ability to override availability when needed

Deep Loyalty Integrations Unifies data from multiple sources to provide a complete view of valuable guests.

• Integration with loyalty or player programs
• 360-degree view of hotel's most valuable and loyal guests
• Easy offering of comped rooms and loyalty bonuses

Revenue Driving and Cost Minimization Focuses on increasing bookings while reducing operational expenses.

• Highly trained, multilingual reservations specialists
• Efficient handling of reservation calls
• Detailed metrics tracking including conversion rates and talk time

AI-Powered Voice Assistant Provides 24/7 automated assistance to enhance customer service and operational efficiency.

• Eliminates customer hold time
• Streamlines operational efficiency
• Offers loyalty benefits and special discounts automatically

Benefits

Increased Efficiency Streamlines the reservation process for both agents and customers.

• Faster booking process
• Reduced operational costs
• Improved customer satisfaction

Enhanced Revenue Generation Drives direct bookings and upsells through specialized features.

• Incremental revenue through upselling
• Higher conversion rates
• Optimized use of loyalty programs for repeat business

Improved Customer Experience Provides a seamless and personalized booking experience for guests.

• Reduced wait times with AI assistance
• Personalized offers based on loyalty status
• Multilingual support for diverse clientele