Overview

CDK Voice Connect is designed to unify dealership communications and provide a competitive edge. By integrating phone calls, instant messaging, and other communication tools, CDK Voice Connect helps dealerships optimize operations, enhance customer interactions, and foster greater collaboration across departments.

Features

Integrated Communications

• Connects your team and customers through tools like Call Pops, Presence, IM, voice, video, and desktop sharing. Receptionist Console
• Simplifies call management and ensures calls are relayed to the right departments with the right information. Detailed Customer View
• Provides a comprehensive view of customers' purchase, service, and transaction history for informed interactions. Collaborative Tools & IM
• Enhances synergy across departments with robust messaging and collaboration tools, including Presence and IM. Phone As a Service
• Offers flexible device options with CDK NextPhone, reducing costs and providing greater flexibility. CDK Text Connect
• Facilitates quick updates and approvals through an easy-to-use texting solution. CDK Call Recording
• Improves call handling performance by providing easy access to call recordings for quality optimization.

Benefits

• Enhanced Customer Engagement: Improves customer interactions by providing key information and communication tools.
• Optimized Operations: Streamlines communication and collaboration across departments, boosting overall efficiency.
• Increased Flexibility: Offers flexible communication options, including mobile capabilities, to meet dealership needs.
• Improved Call Handling: Enhances call management and performance with tools like Call Pops and call recording.