Overview

CDK ServiceView is designed to enhance customer trust and service department efficiency in automotive dealerships. By providing clear, concise video explanations of vehicle repairs, CDK ServiceView helps increase customer understanding and approval rates, leading to higher customer pay hours per repair order (RO).

Features

Clear, Concise Videos

• Record personalized, HD-quality videos with background noise cancellation and subtitles for clearer communication. Professional Text Messages
• Respond promptly and professionally with relevant response options, spelling and grammar corrections, and the ability to communicate in over 50 languages. Two-Way Texting Platform
• Facilitate effortless communication between customers and the service department through an integrated platform. Internal Chat Feature
• Enable technicians to efficiently show advisors what they’ve discovered without leaving the bay, while the car is still on the lift. Performance Dashboard
• Track critical KPIs such as NPS scores, videos taken, viewed, and shared to make informed decisions. Flexible Compatibility
• Use with most smart devices and integrate seamlessly with service workflows.

Benefits

• Increased Trust: Builds customer trust by providing clear, transparent repair explanations.
• Higher Approval Rates: Improves customer understanding and confidence, leading to quicker approval turnaround times.
• Enhanced Customer Satisfaction: Elevates the customer experience with professional communication and real-time updates.
• Improved Efficiency: Streamlines internal communication and workflow, enhancing overall service department productivity.