Overview

CDK Service is designed to drive more revenue for the service and parts departments of automotive dealerships by enhancing efficiency and customer satisfaction. With a focus on trust through transparency, CDK Service offers a suite of tools that streamline operations, improve communication, and create an exceptional consumer experience.

Features

Online Service Appointments

• Allows customers to schedule service appointments online 24/7 via the dealership's website or their mobile device. Powerful Tablet Interface
• Enables service advisors to greet customers at their vehicle with a tablet, access vehicle histories, and gather necessary information with ease. Streamlined Service Upsells
• Utilizes smart devices to provide details about additional recommended service work, pricing, photos, and videos that customers can approve from their mobile device. Real-Time Communication Tools
• Integrates service and parts departments with email and text alerts, instant messaging, and tracking dashboards for up-to-the-minute repair updates. eSignature Captures
• Speeds up the write-up process by capturing eSignatures directly on the tablet, allowing order completion from the lane or the customer's driveway. Vehicle Tracker
• Provides real-time status updates to customers via their smart device as their vehicle moves through the repair process. Request a Ride
• Reduces customer wait times and transportation costs by requesting rides from trusted rideshare partners Uber and Lyft directly from the tablet during check-in.

Benefits

• Increased Revenue: Enhances the ability to sell additional services, boosting profitability.
• Improved Efficiency: Streamlines service operations, reducing lag time and avoiding customer frustration.
• Enhanced Customer Satisfaction: Delivers a memorable service experience with less waiting, more transparency, faster approvals, and a personal connection.
• Better Communication: Keeps customers informed with real-time updates, improving engagement and loyalty.