Overview

CDK Lane is designed to enhance customer engagement and streamline the service lane process in automotive dealerships. By equipping service advisors with tablets loaded with critical information, CDK Lane improves greetings, write-ups, and inspections, ultimately driving greater profits and customer satisfaction.

Features

Mobile Write-Up

• Enables service advisors to perform write-ups on tablets, including RO creation, making the lane experience more efficient and convenient. Connected Vehicle Data
• Provides telematics and diagnostic data from the OEM, speeding up the service lane experience for both advisors and customers. CDK ServicePricing
• Offers quick, accurate, and consistent pricing throughout the entire service workflow, enhancing transparency and trust. Tiered Maintenance Menus
• Presents a good, better, best maintenance menu with pricing and parts availability for a clear understanding of costs. Hailer Ridesharing
• Reduces customer wait times and transportation costs by integrating rideshare services like Uber and Lyft directly from the service app. eSignature
• Allows service advisors to create repair orders, capture eSignatures, and email copies to customers while still at their vehicle. Vehicle Tracker
• Sends automated welcome texts and provides a link for customers to monitor the status of their vehicle throughout the repair process.

Benefits

• Increased Customer Engagement: Enhances the customer experience by providing personalized, efficient service from the moment they arrive.
• Improved Efficiency: Streamlines the service lane process, reducing wait times and improving overall productivity.
• Enhanced Transparency: Builds trust with customers through clear, consistent pricing and real-time updates on their vehicle's status.
• Greater Profitability: Drives additional profit through effective upselling and efficient service operations.