Overview

CDK Hailer is a ridesharing technology integrated with CDK DMS and CDK Service, designed to streamline transportation for automotive dealerships. By allowing dealerships to dispatch rides directly from their service application, CDK Hailer reduces transportation costs, saves time, and enhances the overall customer experience.

Features

Hail a Ride

• Service Advisors can hail rides for customers directly within the CDK DMS and CDK Service, increasing customer satisfaction and repair order throughput. Automatic Login
• User login is tracked and stored automatically, eliminating the need for additional usernames or passwords. Repair Order Integration
• Schedule rides as soon as a repair order is opened, with ride charges automatically captured for easier warranty claims. Integrated Billing
• Automatically billed monthly on the existing invoice, with itemized breakdowns of each ride available for Dealer Administrators. Custom Dealership Policies
• Customizable ride fare and distance limits with built-in policy enforcement options. Parts Delivery Rides
• Request parts pickup or delivery with on-demand functions, tracked within the Hailer dashboard.

Benefits

• Reduced Transportation Costs: Lowers the cost of providing transportation for service customers by avoiding shuttle and rental costs.
• Increased Efficiency: Saves staff time and resources by reducing the effort spent on coordinating transportation.
• Enhanced Customer Experience: Improves customer satisfaction by reducing wait times and offering multiple ridesharing options with trusted partners like Uber and Lyft.