Overview

CDK Appointment is designed to enhance the customer experience by allowing automotive dealerships to offer convenient, multichannel service appointment scheduling. This solution helps dealerships manage appointments efficiently, ensuring that customers can easily book services online, in-store, or via call centers, leading to increased customer satisfaction and loyalty.

Features

Multichannel Scheduling

• Enables customers to schedule appointments online, in-store, through BDC, or call centers. OEM-Specific Maintenance Menus
• Provides accurate pricing and transparency with OEM-specific maintenance menu packages. Flexible Shop Loading
• Customizes shop loading by advisor and duration to meet customer needs and optimize appointment scheduling. Connected Vehicle Data
• Utilizes vehicle-specific information, alerts, recalls, and service contracts to personalize scheduling. Automated Notifications and Reminders
• Sends automatic text and email notifications, confirmations, reminders, and missed appointment alerts. Two-Factor Authentication
• Ensures customer data security with two-factor authentication for online appointment scheduling. Scheduling Dashboard
• Offers a detailed dashboard for viewing repair orders and upcoming appointments, simplifying scheduling and account management.

Benefits

• Customer Convenience: Provides 24/7 online scheduling, making it easy for customers to book appointments at their convenience.
• Increased Customer Loyalty: Enhances customer satisfaction by offering a seamless and transparent scheduling experience.
• Improved Efficiency: Streamlines appointment management, reducing manual effort and errors.
• Enhanced Security: Protects customer data with two-factor authentication, building trust in the dealership.