Overview

Catchpoint Real User Monitoring (RUM) is an essential component of Internet Performance Monitoring, designed to help organizations ensure their websites and applications deliver a satisfactory end user experience. By continuously monitoring how real users interact with a website or app from various devices, front-end developers, product managers, and technical leads can make data-driven decisions to improve performance and enhance user satisfaction.

Features

• 360° View of Digital Experience: Catchpoint's RUM provides a comprehensive view of digital experience, allowing IT and business teams to collaborate and solve complex problems.
• Real User Data: Access real user web performance data, including page load and response times, alongside business metrics like conversions and pageviews.
• Custom Metrics: Measure the metrics most relevant to your specific business model using custom indicators.
• Critical Website Performance Metrics: Track important web performance metrics such as Core Web Vitals.
• Third-Party Services Data: Gain actionable insights into the impact of third-party services on performance.
• Real-Time Reachability Diagnostics: Utilize real-time diagnostics for accurate troubleshooting at scale.
• Synthetic Monitoring Integration: Correlate real user data with synthetic monitoring data for a complete picture of user experience.
• Real-Time Custom Alerts: Set up real-time alerts with trustworthy data.
• Outage Analyzer: Identify regional drops in traffic through predictive models based on historical data.

Benefits

• Enhanced User Satisfaction: Improve website and application performance by understanding real user interactions, leading to higher user satisfaction.
• Data-Driven Decisions: Enable front-end developers, product managers, and technical leads to make informed decisions with real user insights.
• Improved Business Outcomes: Project the impact of web performance on business revenue and model changes to see effects on page views, bounce rate, and conversions.
• Comprehensive Troubleshooting: Extend troubleshooting abilities to the browser and manage outages with comprehensive data.
• Proactive Monitoring: Complement proactive monitoring with real user insights for a complete view of user experience.
• Infrastructure Planning: Plan infrastructure investments based on real-time data to support your site.