Algoworks Case Management App is a 100% native Salesforce application designed to streamline and enhance the case management process. It offers features such as case merging, splitting, and SLA monitoring, all within an intuitive interface that simplifies case handling for Salesforce users.

Key Features

Case Flag Intuitive flagging system for SLA tracking

• Color-coded flag stages based on SLA conditions
• Easy setup and monitoring of case-related service level agreements

Case Merge Efficient handling of duplicate cases

• Search and identify duplicate cases
• Merge similar cases into a single master case
• Auto-clone associated child objects (attachments, notes, emails)

Case Split Flexibility in case management

• Divide one case into multiple cases
• Select specific information to copy into new cases
• Transfer chosen child objects to newly created cases

Benefits

Improved Efficiency Streamlined case management process

• Reduced overall resolution times
• Simplified handling of complex case scenarios

Enhanced Organization Better case tracking and management

• Easy identification of similar or related cases
• Improved visibility of case statuses and SLAs

Salesforce Integration Seamless operation within Salesforce environment

• 100% native application functionalities
• Lightning-ready for modern Salesforce interfaces