ServiceNow's Case and Knowledge Management is a comprehensive HR solution designed to resolve employee inquiries and requests more efficiently, delivering an improved service experience. This software leverages AI-powered automation to route services intelligently and manage cases more effectively.

Key Features

Centralized HR Workspace Provides a single workspace with all service desk tools for efficient resolution of employee issues.

• Unified platform for HR service delivery
• Streamlined case management tools

AI-Powered Automation Utilizes intelligent automation to route services and resolve inquiries faster.

• Automated workflow management
• Quick access to relevant information

Enhanced Security Strengthens employee relations case confidentiality and provides secure channels for reporting workplace misconduct.

• Enhanced security for employee records
• Anonymous Report Center for Sensitive Issues

Intuitive Dashboards Offers modern, intuitive dashboards for reporting and improving HR service outcomes.

• Comprehensive analytics and reporting tools
• Insights for enhancing employee experience

Benefits

Improved Service Delivery Creates process efficiencies and reduces manual effort in HR operations.

• Streamlined HR processes
• Reduced administrative burden

Enhanced Visibility Provides insights into the volume and types of employee inquiries and requests.

• Better resource allocation
• Data-driven decision making

Employee Privacy Protection Ensures confidentiality of employee relations cases with enhanced security measures.

• Secure handling of sensitive information
• Increased employee trust

Efficient Self-Service Supports employee service inquiries with automated workflows for fast access to information.

• Reduced response times
• Improved employee satisfaction