Incident and Case Management

Measure Your Program Outcomes

• **50% **improvement in case management cycle time

Optimize Your Case and Incident Management Program to Strengthen Your GRC Program

MetricStream Case and Incident Management software, built on the MetricStream Platform, enables you to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. You can report cases from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, business processes, controls, risks, policies, and regulations to identify compliance or regulatory risk.

How Our Case and Incident Management Software Helps You

Easy Case and Incident Planning and Administration

Easily manage planning and administration of cases and incidents across the organization. Maintain a single source of truth regarding case and incident details including investigations leveraging the product’s integrated information architecture that avoids scattered documents and emails. Leverage different collaborative workflows depending on the types of cases and incidents.

Faster Case and Incident Reporting

Directly report a case or incident in the product or trigger it from multiple sources, classify cases, and relate them to other incidents, policies, regulations, processes, and controls. Capture and classify cases and incidents based on pre-defined criteria, including severity levels.

Structured Approach to Case and Incident Triaging

Triage the cases and incidents from various sources in the triage queue and route it to the appropriate team depending on the severity and the priority of the incident. The triage team can secure the reported cases, determine the threat, and assign the case or incident to the relevant owners for remediation.

Better Collaboration on Case and Incident Investigation

Manage investigative tasks with collaborative workflows, track the investigations, capture findings, and identify the underlying root cause. Trigger investigations to identify why the case/incident occurred, and who was responsible. Assign investigative tasks to multiple users, enabling parallel investigations.

Effective Remediation Workflows

Assign remedial actions and monitor the execution of each remedial action. Track action items, due dates, and trigger reminders and escalations if required. Close the case or incident after effective remedial action has been taken.

Org-Wide Visibility with Intuitive Dashboards and Reports

Gain comprehensive visibility into the case and incident management process and identify high-priority cases that need to be addressed using graphical dashboards with drill-down capabilities. Track cases and incidents in real time and leverage built-in analytics for trend analyses.

Benefits

• Strengthen your GRC program and improve policies and controls by leveraging key insights from case and incident data
• Reduce potential risk by analyzing the current case data and benchmarking metrics to identify root causes
• Promote a culture of integrity by providing a safe and secure way to report cases and incidents
• Improve executive oversight of case management and enable quick and agile decision-making