Overview

WNS-Vuram’s Card Dispute Management System is an end-to-end solution that is responsible for handling the entire dispute cycle, including write-offs, representations and charges. The solution allows bank officials to gather all the details they need in a dispute and to add documentation to the situation. In order to determine the appropriate action in the dispute, each transaction is examined by the Dispute Resolution Team. Disputes and chargeback processing is a labor-intensive and expensive process for many organizations for financial services. A quicker card dispute card settlement can be accomplished with this method, which can result in increased profitability on the bank’s card portfolio. It also helps to minimize human error and mismanagement, thus reducing the rate of attrition of customers.

Features

Multichannel Dispute Intake Log disputes via inbound phone call, chat, or direct visit to the branch for speedy dispute intake Integration Integrate with the transaction system or accounting system in banks which helps in seamless integration with the existing system Dispute Assessment Direct write off, chargeback, fraud investigation, and communication with cardholders for faster dispute resolution Chargeback The chargeback process involves, representment, pre-arbitration, arbitration to resolution this makes Chargebacks easy Activity Logs Capture and audit every action or communication on the dispute to ensure quality control Reports Prebuilt reports on the total volume of settlements and performance of dispute officers which helps users in monitoring & performance management