Caplena is a cutting-edge AI platform designed to transform customer feedback into actionable insights. It combines natural language processing (NLP) with large language models (LLMs) to analyze open-ended text from various sources such as surveys, reviews, and social media. The platform supports over 30 languages natively and can be expanded to over 100 languages with integrations like DeepL and Google Translate. Caplena ensures GDPR compliance and SOC 2 Type II certification, automatically anonymizing text data upon import.

Key Features

• Topic Discovery: Identifies relevant themes using LLMs and advanced statistics, ensuring mutually exclusive and conclusively exhaustive topics.
• Sentiment Analysis: Analyzes themes and sentiments with quantification-optimized LLMs.
• Integration and Customization: Connects multiple feedback sources and allows for model fine-tuning to fit specific industries or use cases.
• Multilingual Support: Handles diverse languages for consistent results across regions.
• AI-Powered Insights: Provides insights on changes over time, correlations, and drivers of satisfaction.
• Interactive Dashboards: Presents results in customizable, shareable reports.
• Chatbot Interface: Offers quick answers via an LLM-powered chat interface.

Benefits

• Efficient Analysis: Reduces time to insights by automating complex text analysis.
• Enhanced Decision Making: Combines qualitative and quantitative data for comprehensive understanding.
• Scalability: Supports large volumes of feedback from various sources.