The cap hpi keeper enquiry service is available to Finance, Insurance and Legal businesses only. Given the sensitive nature of the details that are provided, there are strict rules and criteria, set by the DVLA on which businesses are permitted to access this information.

The permitted purposes vary dependent on your sector. Reasonable causes for Lenders are:

• A Lender’s customer being in breach of their agreement.
• A Lender’s customer being in default
• A Lender’s customer being suspected of fraud
• A known change of keeper

Reasonable causes for Insurers are:

• To investigate road traffic incidents
• Vehicle related claims
• Suspected insurance fraud DVLA considers this an aid to satisfy reasonable cause.

Where data is available on the DVLA system the password-protected response is provided the next working day and provides the following:

• Registered keeper name and address
• Date of Last Keeper Change
• Date of 1st Registration

Benefits

• Identify the registered keeper of a vehicle quickly
• Access relevant keeper details quickly and efficiently
• Affords you the opportunity to re-establish contact with the keeper of a vehicle
• Reduce time, effort and frustration
• Simple to use software provides a quick response to DVLA held data