Build better products with customer feedback

Centralize product feedback to uncover insights and make informed product decisions

Your complete customer feedback platform

Organize all your feedback in one place, prioritize what to build next, and keep everyone updated

Collect feedback

Stop letting ideas slip through the cracks. Collect, analyze, and organize feedback and feature requests in one dedicated tool.

• Automatically capture customer feedback from conversations with Autopilot
• Detect and merge duplicates so you can quantify ideas
• Set up a feedback portal to let users share requests directly from your site
• Integrate customer support tools to let your team capture feedback on behalf of users

Analyze feedback

Uncover valuable customer insights to make better product decisions

• See which features could have the highest revenue impact
• Connect customer data to see who wants which features
• Create user segments to see feedback from groups you care about most
• Clarify use cases up front and get more context from users

Prioritize feature requests

Build your prioritization formula to score feedback and feature requests. Focus on the features with the biggest impact.

• Customize your formula with impact and effort factor weights
• Create custom post fields unique to your business
• Sync properties from Hubspot or Salesforce to factor in opportunity revenue
• Seamlessly integrate with your project management tool of choice

Build your roadmap

Create a public or private roadmap to keep everyone updated

• Add your top feature requests to your roadmap in a single click
• Connect to project management tools like Jira, ClickUp, and Asana
• Create roadmaps for specific projects or use cases

Share updates

Build a changelog to keep everyone engaged

• Publish detailed release notes linked to your feature requests
• Automatically notify users who voted on those feature requests
• Boost customer engagement, retention, and feature adoption

Put feedback management on Autopilot

Powerful AI features handle as many of your manual feedback tasks as you like

Feedback Discovery

Automatically capture and deduplicate customer feedback from customer conversations

Smart Replies

Respond to feedback with clarifying questions to uncover deeper insights

Comment Summaries

Instantly recap lengthy feedback threads to understand core use cases

Create a community around your product

Put your users center-stage to share their feedback and discuss ideas

• **Discuss: **Foster discussion about your product and feature requests
• **Understand: **Learn more about user motivations and pain points
• **Share: **Keep customers updated as you work on their ideas
• **Engage: **Let your team connect with your most engaged users

Built to support your team's needs

Thousands of teams like yours rely on Canny to help them build better products

• **Scalable: **Grow from startup to enterprise with flexible plans
• **Supportive: **Rely on our award-winning customer support
• **Secure: **Rest easy with best-in-class security and compliance
• **Private: **Control whether your feedback and roadmaps are public or private

Easy to set up and use

Built with usability in mind. From quick setup to daily use, you'll love using it

• **Quick: **Install Canny and start collecting feedback in minutes
• **Easy: **Import your existing feedback with a simple upload
• **User-friendly: **Enjoy working with a modern and intuitive UI
• **Customizable: **Customize Canny to match your brand and site identity