Canary Upsells is a cloud-based solution designed for hotels to automate and optimize the upselling of add-ons, amenities, and services throughout the entire guest journey. The platform intelligently presents personalized upsell offers—such as room upgrades, early check-in, late checkout, food and beverage items, parking, and pet fees—at strategic touchpoints including post-booking, pre-check-in, in-stay, and checkout. Offers are delivered via SMS, WhatsApp, and email, allowing guests to browse and purchase options at any time before or during their stay with just a few clicks. Staff can quickly approve or deny requests based on availability, and guests are automatically notified of the status. The system features a customizable library of upsell items, flexible pricing, blackout dates, and seamless integration with popular property management systems (PMS). Canary Upsells automates the entire process, freeing staff from manual upselling scripts and enabling them to focus on guest service. Hotels retain 100% of upsell revenue, and the platform is designed for rapid setup and easy implementation.

Key Features

Automated Upsell Offers Intelligently presents upsell options to guests at key moments.

• Offers sent via SMS, WhatsApp, and email
• Covers booking, pre-check-in, in-stay, and checkout

Customizable Upsell Library Hotels select and configure items, packages, and services to offer.

• Flexible pricing and blackout dates
• Pre-built library for quick setup

Guest Self-Service Purchase Guests browse and purchase upsells at their convenience.

• No app or hardware required
• Simple click-to-purchase experience

Staff Moderation Flow Staff can approve or deny upsell requests based on availability.

• Automated guest notifications
• Streamlined fulfillment process

Integration with PMS Seamless connection to property management systems.

• Easy implementation
• Unified guest data

Analytics & Reporting Track upsell performance and revenue impact.

• Conversion rates and guest engagement metrics
• Multi-property management support

Benefits

Increased Ancillary Revenue Boosts hotel income by automating upsell opportunities.

• Up to 250% increase in upsell sales
• Hotels keep 100% of upsell revenue

Enhanced Guest Experience Empowers guests to curate their stay with personalized options.

• Greater satisfaction and convenience
• No pressure, self-service selection

Staff Efficiency Reduces manual upselling workload for hotel staff.

• Automation frees staff for guest service
• Eliminates need for upselling scripts

Rapid Implementation Quick setup and integration with existing systems.

• Pre-built templates and item library
• No new hardware or apps required