Canary Messaging is a cloud-based solution designed for hotels to communicate with guests throughout their stay using their preferred channels, such as SMS, WhatsApp, OTAs, and email. The platform consolidates all guest communications into a single unified inbox, ensuring no message is missed and enabling staff to respond efficiently. Automated and scheduled messages can be sent to guests at key points in their journey, such as pre-arrival, check-in, and post-stay, while AI-powered smart replies handle common questions and requests. The system supports automatic translation, allowing seamless communication in multiple languages. No app download is required for guests, increasing adoption and convenience. The platform is designed to save staff time, uphold brand standards, and enhance the guest experience by providing modern, real-time communication options.

Key Features

Unified Inbox All guest messages from SMS, WhatsApp, OTAs, and email are consolidated in one place.

• Centralized communication management
• No missed guest inquiries

Automated Messaging Schedule and automate messages for key guest journey moments.

• Pre-arrival, check-in, in-stay, and post-stay
• Customizable templates

AI-Powered Smart Replies AI handles common guest questions and requests.

• Frees staff for more complex tasks
• Consistent, fast responses

Multi-Channel Support Communicate via SMS, WhatsApp, OTAs, and email.

• Guests use their preferred channel
• No app download required

Automatic Translation Supports communication in multiple languages.

• Seamless interaction with international guests
• Automatic language detection and translation

Task & Request Management Convert guest messages into actionable tasks.

• Assign and track guest requests
• Integrated with hotel operations

Upselling & Ancillaries Send targeted offers and upsell opportunities.

• Increase ancillary revenue
• Personalized recommendations

Surveys & Feedback Collect guest feedback during and after their stay.

• Improve service quality
• Real-time issue resolution

Benefits

Improved Guest Experience Modern, real-time communication meets guest expectations.

• Convenient, app-less messaging
• Personalized service

Staff Efficiency Reduces manual workload with automation and AI.

• Staff focus on high-value interactions
• Faster response times

Increased Revenue Drives upsell and ancillary sales through targeted messaging.

• Timely offers
• Higher conversion rates

Global Accessibility Removes language barriers for international guests.

• Automatic translation
• Supports diverse guest demographics

Operational Consistency Ensures brand standards in every guest interaction.

• Customizable workflows
• Consistent messaging