Overview

Bandwidth’s Call Verification solution integrates advanced voice biometrics to secure contact center interactions. It uses multi-factor authentication to prevent fraud and enhance security. The solution’s ability to verify caller identities in real-time improves both fraud detection and the customer experience by reducing the need for manual checks.

Features and Capabilities

• Real-time voice biometrics authentication
• Integration with Pindrop for fraud detection
• Multi-factor authentication using voice
• Scalable architecture for large businesses
• Reliable carrier-grade infrastructure
• Seamless contact center integration
• Fraud prevention and reduced agent workload
• Enhanced customer experience and security
• Application in finance, healthcare, and retail