TCN’s Call Recording Storage is a cloud-based solution designed to help contact centers maintain compliance, improve training, and enhance operational efficiency. Built into TCN’s core system, it ensures every call is recorded, securely stored, and easily accessible. The platform supports centralized data management, scalable storage, and advanced search capabilities, making it an essential tool for modern contact centers.

Features

• 100% Call Recording: Every call is automatically recorded and stored.
• Cloud-Based Storage: No need for third-party services; recordings are stored securely in the cloud.
• Centralized Data: All recordings are stored in one location for easy access and management.
• Searchable Recordings: Locate specific calls using metadata, keywords, agent names, or dates.
• Expandable Storage: Scales with your business growth.
• Remote Access: Access recordings anytime, anywhere.
• Redaction Capable: Supports data privacy and compliance needs.
• Shareable Files: Easily share recordings for training or review.
• Call Transfer Tracking: Keep track of call transfers and interactions.
• Built-In Security: Ensures compliance with industry regulations.

Benefits

• Compliance Assurance: Helps meet regulatory requirements like TCPA, STIR/SHAKEN, and Regulation F.
• Training Enhancement: Use recordings to coach agents and improve service quality.
• Operational Efficiency: Quickly locate and review calls to resolve issues or analyze performance.
• Stress Reduction: Centralized, secure storage reduces concerns about data loss or compliance breaches.
• Scalability: Grows with your business without compromising performance or security.
• Improved Accountability: Enables higher standards for agent performance and customer service.
• Cost Savings: Eliminates the need for external storage services.